At Texenergy we are committed to ensuring that your personal information is protected and never misused.
Privacy policies can be complicated. We have tried to make ours as clear and as accessible as possible. To help, we have also summarised how we handle your personal information at Texenergy in our privacy principles below. These principles demonstrate our commitment to protecting your privacy and handling your personal information in the right way and as you would expect it to be handled.
At Texenergy we:
- Will only ask for or collect the personal information we need to provide and improve the service, products and experiences our customers expect.
- Give you control over the personal information we hold about you to ensure it is accurate and reflects your preferences.
- Make sure your personal information is always secure and protected.
- Are fair and transparent about how we use the personal information we hold.
- Only ever use your personal information for the purpose that you trusted us to use it for.
- Respect your choices and will inform you if there are important changes that affect your personal information or how we use it.
- Take responsibility for the personal information that we hold about you.
WHAT PERSONAL INFORMATION DO WE COLLECT?
Our main reason for collecting your personal information is to provide and improve the service, products and experiences that you and our customers expect from us.
Personal information is defined slightly differently across the world. To guarantee your privacy and the protection of your information, we define it as any information that could be used to identify you or another individual.
We collect personal information about you in a number of different ways. In this section, we explain the different ways we collect personal information about you and the ways in which that information will be used. For more detail on how we use your personal information, please see the section titled “How do we use your personal information?”.
INFORMATION YOU SHARE WITH US
We collect personal information that you share with us when you contact us or interact with us through our website, email, stands and events, or otherwise.
For example, you may provide information to us when you contact our customer service teams, place an order, register your warranty, complete a survey, competition or questionnaire, update your preferences and account information or connect through our website.
Through these interactions you may share with us: your name, address, e-mail address, contact number and payment information. In some circumstances, we will need that information to be able to provide you with a product or service that you have asked for; for example, we need your payment information when you buy a product, and your address to deliver it to you.
When you visit the Texenergy website, we place a text file called a ‘cookie’ in the browser directory of your computer’s hard drive. A cookie is a small piece of information that a website can store on your web browser and later retrieve. The cookie cannot be read by any website other than the one that set up the cookie.
If at any time you believe that Texenergy has not followed the above policy, or if you would like your information to be removed from our system, please email us at email@example.com and we will make reasonable efforts to identify and correct any problem.
As a user of our products or services, we will send you support communications by e-mail. As long as you are happy for us to do so, we would also like to keep you posted on anything that’s happening at Texenergy which we think you might like to know about; whether it’s our latest product announcements or upcoming events, we want to make sure you’re happy with the communications you receive from us. You can find out how to update or change whether you would like to hear from us, or stop us contacting you, in the section below titled ‘How can you change the way that we contact you?’
We enjoy interacting with you on social media. You may use social media to contact us about your Texenergy products, or to let people know what you think about them to get a better understanding of what people are saying about us, and our products, technology and services and to assist consumers who prefer to contact us through social media.
These online and social media sites typically have their own privacy policies explaining how they use and share your personal information. You should carefully review those privacy policies before you use these sites to make sure that you are happy with how your personal information is being collected and shared.
WHAT DO WE DO WITH THE INFORMATION YOU SHARE WITH US?
- We use the personal information you share with us in the following ways:
- To respond to your queries and requests;
- To communicate with you;
- To provide services and support for our products;
- For customer satisfaction surveys to enable us to identify where service and product improvements can be made and to allow us to improve your experience should you need support from one of our experts;
- To provide updates to you about any changes to Texenergy’s policies, terms and conditions and any other matters which we may need to tell you;
- As long as you are happy for us to do so, to tell you about our other products and services;
Finally, in some, relatively limited circumstances we will need to handle your personal information in a certain way to be able to comply with our legal obligations; for example, if we are requested to disclose your personal information to regulatory bodies or law enforcement authorities.
Ultimately, the reason we handle your personal information in the way we do is so that we can directly or indirectly, improve our products, services and your overall experience of Texenergy as a business. Whatever our justification for handling your personal information we make sure that we take steps to honour our commitment to protect your privacy.
TEXENERGY CONTACT PROMISE
We love to keep you posted, whether it’s on our latest product announcements or upcoming events.
We may do this in various ways, including e-mail, post, via social media platforms and by phone, but only if you are happy for us to do so. Ultimately, we want to make sure you’re happy with the communications you receive from us.
We therefore promise to:
- Only send you marketing communications when you have told us it is ok to do so;
- Never pass your personal information to anyone outside Texenergy for them to use for their own marketing purposes; and give you the option to stop receiving support or marketing communications at any time.
CHANGING YOUR PREFERENCES
If you have previously said that you would like us to contact you (“opted-in”) but would like to change or update the way that we do so, you can update your preferences by:
Contacting us on firstname.lastname@example.org and stating that you would like to change or update the way that we contact you
OPT-OUT/STOP CONTACTING ME
If you want to stop receiving marketing or support communications from us (sometimes called “opting out”), you can do so at any time by:
Contacting us at email@example.com stating that you no longer wish to receive communications from us or by using the unsubscribe option included in our e-mail correspondence
WHAT PERSONAL INFORMATION DO WE SHARE WITH OTHERS?
- Certain distributors, who help us to sell our products in certain countries;
- Those helping us to deliver products to you;
- Third parties that help us with mailing services, product services and repairs, processing product purchases, financial services, audit services, administrative services, IT technologies (e.g. data storage), security services and insurance claims;
- Third parties that help us to provide services and responses to you.
- Third parties that help us with our advertising and marketing
We want to make sure that our advertising and marketing is relevant and interesting to you and our other customers. That means that we may work with third parties to help us to understand how well our online advertising works, or to reach people who are more interested in Texenergy products.
OTHER THIRD PARTIES
We may share certain personal information with third parties who help us to detect and prevent fraudulent transactions. The information we share with those third parties includes some of the information that you share with us (such as, your contact details and information about the transaction), and some of the information from your online interactions (such as the IP address of your device). That information is used to determine whether a transaction could be fraudulent.
We may also share your personal information if we are required to do so by law, including in response to a legal process, such as a court order or subpoena, or to comply with other national, state, provincial or local laws.
HOW DO WE PROTECT YOUR PERSONAL INFORMATION?
We are committed to protecting your personal information. We use appropriate technical and organisational measures, including encryption, to protect your personal information and privacy, and review those regularly. We protect your personal information using a combination of physical and IT security controls, including access controls that restrict and manage the way in which your personal information and data is processed, managed and handled.
In the unlikely event that we do suffer a security breach that compromises our protection of your personal information and we need to let you know about it, we will do so.
Registered in England no. 09701332 at: Texenergy Limited, West Cross House, Farringdon, Near Alton, Hampshire, GU34 3DT, England
How do I register my Texenergy product?
Please use this document to register your product and email it back to us at firstname.lastname@example.org with a scan of your receipt or copy of your order/order number.
Alternatively, print the form, fill it in and send it with a copy of your receipt or order to us at:
West Cross House
As soon as we receive your registration form we will let you know.
HOW DO I RETURN A TEXENERGY PRODUCT?
WHAT DO THE MOST COMMONLY USED ELECTRICAL TERMS MEAN?
AMP – A unit of electric current also known as Ampere
AC - Alternating current is where the flow of electric charge is constantly changing directions. Alternating current is mostly used today to transmit power on power lines
BATTERY - A collection of electrochemical cells, but commonly refers also to a single electrochemical cell. The key property of a battery or cell is its emf. For a battery consisting of several cells, the total emf is equal to the sum of the cells' individual emfs.
CABLE – Two or more wires running side by side and bonded, twisted, or braided together to form a single assembly. In electrical engineering cables are used to carry electric currents
CHARGING - "charging" a battery is a misnomer for "energising" it. It means putting energy into the battery by forcing a current through the battery, against the battery's emf. The term charging is misleading because the total charge in the battery is always the same; although mobile charge passes through the battery during "charging" and "discharging" what matters is the state of the chemicals in the battery and the energy that you can get from it.
CURRENT - The rate of flow of electrical energy through a conductor or wire, comparable to the amount of water flowing in a pipe. Electric current is measured in amperes or “amps”
DC – Direct current is the constant flow of electric charge in one direction. Batteries generate direct current to power handheld items. Most electronics use direct current for internal power often converting alternating current (AC) to direct current (DC) using a transformer.
EMF - A physical quantity that describes the ability of an electrical source to deliver energy. You can also think of it as the property of the source that creates current in a circuit. The emf of a battery is responsible for producing a potential difference between the battery's terminals. If the battery is not connected to anything else, that potential difference is equal to the emf.
GENERATOR - A device that converts mechanical energy into electrical energy.
IP RATING – Ingress Protection Rating, a two-digit code, and an optional letter specifying the level of protection from foreign objects with the first digit referring to protection from solids and the second digit referring to protection from liquids. The optional letter can be appended to classify only the level of protection against access to hazardous parts by persons or to provide additional information related to the protection of the device.
MPPT – Maximum Power Point Tracking is an electronic DC to DC converter that optimizes the match between the solar panels, and the battery you are charging, whether that be a battery storage device or direct to a digital device. To put it simply, they convert a higher voltage DC output from solar panels down to the lower voltage needed to charge batteries.The charge controller looks at the output of the panels, and compares it to the battery voltage. It then figures out what is the best power that the panel can put out to charge the battery. It takes this and converts it to best voltage to get maximum AMPS into the battery.
OEM – Original Equipment Manufacturer
OHM - The standard unit for measuring resistance to flow of an electrical current. Every electrical conductor offers resistance to the flow of current, just as a tube through which water flows offers resistance to the current of water. One ohm is the amount of resistance that limits current flow to one ampere in a circuit with one volt of electrical pressure.
SENSOR - A small coil of fine wire in the distributor on electronic ignition systems. The sensor develops an electromagnetic field that is sensitive to the presence of metal. In monitors and controllers, they sense operations of machines and relay the information to a console.
TEMPERATURE RATING – The maximum temperature at which insulation will maintain its integrity.
VOLT - A unit of electrical pressure (or electromotive force) which causes current to flow in a circuit. One volt is the amount of pressure required to cause one ampere of current to flow against one ohm of resistance.
VOLTAGE - That force which is generated to cause current to flow in an electrical circuit and can be compared to the pressure of water in a pipe in pounds per square inch. It is also referred to as electromotive force or electrical potential. Voltage is measured in volts.
WHAT ARE IP RATINGS?
IP65 - Protected from total dust ingress. Protected from low pressure water jets from any direction
P67 - Protected from total dust ingress. Protected from immersion between 15 centimeters and 1 meter in depth
The IP Code (or International Protection Rating, sometimes also interpreted as Ingress Protection Rating) consists of the letters IP followed by two digits and an optional letter. As defined in international standard IEC 60529, it classifies the degrees of protection provided against the intrusion of solid objects (including body parts like hands and fingers), dust, accidental contact, and water in electrical enclosures. e standard aims to provide users more detailed information than vague marketing terms such as waterproof.